This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://smartkidzpalace.com/terms-and-conditions

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What Are My Shipping & Delivery Options?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

Shipping Method

DHL Express

3 – 7 Business Days

All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

For more information, please refer to our Terms and Conditions.

Once your order is packaged, we will send your shipping details and tracking number via email.

Do You Deliver Internationally?

We offer worldwide shipping. Free shipping is not valid on international orders.

For information about customs process:

  • Email: sales@smartkidzpalace.com
  • Phone: +233 24 683 0717
  • Customers can learn more about the customs clearance process by sending questions through our online contact form at https://smartkidzpalace.com/contact-us

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

Questions About Returns?

If you have questions about returns, please review our Return Policy: Refunds and Return Policy

Contact Us

Don’t hesitate to contact us if you have any questions.